Terms & Conditions
We can’t imagine a reason why you would want to, but if you wish to return a product or refuse delivery of a shipment, That Girl Wine Company will credit you less the cost of shipping in addition to a return and restocking fee in the amount of $40.
If you wish to have the shipment sent out again to the same or different address, applicable shipping rates will apply.
In the unlikely event that wine needs to be returned That Girl Wine Company, the company arranges to pick up the wine. Return arrangements are at the sole discretion of That Girl Wine Company and again, will be credited less any shipping costs and other applicable return and restocking fees.
That Girl Wine Company will always work to make sure the fairest resolution is found their Customers.
We believe in our wine. While we can’t imagine anyone holding onto a bottle for more than 6 minutes before opening it, all wine sold by That Girl Wine Company is subject to the company quality guarantee for six (6) months from the date of purchase.
If any wine is damaged upon delivery or determined to be ‘icky’ (i.e. just not tasting right), the item(s) will be credited to the customer.
These instances are handled by the Support Team at That Girl Wine Company on a case by case basis and are at the complete discretion of That Girl Wine Company. Refunds are at the sole discretion of That Girls Wine Company, but rest assured that we have your back and That Girl Wine Company will always work to make sure the fairest resolution is found for their Customers!
Once the order is submitted and received by That Girl Wine Company, as long as the order is free of compliance issues (insert legal jargon here), it will be forwarded to the warehouse for fulfillment and shipping. Most locations will receive their wine within a few business days, but due to outside or unforeseen factors, please allow up to 2 weeks for delivery. We would rather have you plan for the extra time and not need it rather than be disappointed that your wine hasn’t arrived for your big event, Friday night, Sunday on the couch, etc…
Your delivery will be made by either UPS or FedEx (depending on where your humble abode resides). Regardless of who is delivering it, they will require a signature and the package must be delivered to a location where someone over the age of 21 is available to accept the package. The licensed carrier will make 3 delivery attempts to deliver the package to the address on file to someone 21 or over. If changes to the original delivery location need to be made, additional fees may apply, and they cannot be guaranteed. We understand that you may be so excited about ordering our wine that you forgot about your upcoming vacation and the fact that you wouldn’t be home, but please do your best to ensure that the shipping address for the order is the best address for delivery and gives us the best chance at delivering your wine quickly and safely!
If, in the event, your package is returned as undeliverable, you will be credited upon receipt of the returned items less the original and return shipping cost. If you wish to have the shipment sent out again to the same or different address, applicable shipping rates will apply.
If in the event an item is returned, a return and restocking fee in the amount of $40.00 will be deducted from any refunded amount.
Similar to other popular stores, credit card refunds typically take 3-5 business days to process which solely depends on your banking institution.
Check refunds will usually be processed by That Girl Wine Company within 10 business days and then mailed via USPS.
By placing an order, you authorize us to act on your behalf to engage a common carrier to deliver your order to you. WINES MAY BE SOLD ONLY TO PERSONS WHO ARE AT LEAST 21 YEARS OLD, WHO ARE USING THE PRODUCTS FOR PERSONAL USE AND NOT FOR RESALE AND ARE NOT INTOXICATED AT THE TIME OF DELIVERY. BY PLACING YOUR ORDER, YOU REPRESENT TO US THAT YOU ARE AT LEAST 21 YEARS OLD. When your wine is delivered to you, you will be required to show identification proving that you are at least 21 years old. All orders legally require: Drivers License, Military, Passport, or State ID.
How to Contact Us
Your questions and comments are always welcome. Please feel free to email us at anytime @ email@example.com or reaching out to us via phone @ 800-975-0915.
Our customers – you!- are everything to us! We keep all our customer information confidential. We do not sell, share, or divulge any information to third parties. We wouldn’t want anyone doing it to us, so we certainly wouldn’t do it to you! We may email you, or our third-party service contractors may email you our promotional material at certain times, but only to our customers and only in an effort to present new selections, and/or inform customers of upcoming events we believe would be of interest to you!
We know that a lot of emails can be annoying and perhaps even clog up your inbox! If you ever want to be removed from a mailing list simply use the ‘remove’ or ‘unsubscribe’ feature contained in any of our emails!
While we do not share any of your info, we may use your name, mailing address, email address and telephone number for the following (very limited) purposes:
- Sending emails for informational purposes, such as system maintenance. If our site is going to have a planned outage, we want to let you know so you can stock up ahead of time;
- Monitoring and ensuring customer satisfaction, including troubleshooting problems and resolving disputes. If you’re not happy, we’re not happy;
- Keeping you informed of new and exciting products and promotions at That Girl Wine Co.
We may anonymize, and aggregate data collected through the Service and use it for any purpose. For example, just like other popular social media sites, we may aggregate usage and transaction information to provide product recommendations to Website users.
Cookies and Similar Technology
We and our third-party service providers, such as advertising networks and analytics service providers, may collect anonymous information automatically through the use of “cookies” and similar technology. The service providers also may collect information about your online activities over time and on other websites or apps. Cookies are small pieces of information (and yummy sweet snacks) that are stored by your browser on your computer’s hard drive to collect information about your activities on our Website.
If you place an order via our secure server, please rest assured that all of your personal information is encrypted before it is transmitted over the Internet. We then retrieve your order from our server, also via a very secure connection.
Social Media Pages
We may collect information about you when you visit our social media pages or other features. The social media website provider may provide us with information, including Personal Information, such as your name, email address, and other information made available to us.
We may collect Personal Information through your communications with our customer-support team to make sure that we are providing an amazing product backed by amazing service.
As Required By Law and Similar Disclosures
We may access, preserve, and disclose collected information, if we believe doing so is required or appropriate to: comply with law enforcement requests and legal process, such as a court order or subpoena; respond to your requests; or protect your, our, or others’ rights, property, or safety.